Video Session Features - New UI
- Picture in Picture Feature - New Video Session UI (2022)
- Advanced Settings - New Video Session UI (2022)
- Chat Feature - New Video Session UI (2022)
- Attendees Feature - New Video Session UI (2022)
- Invite Feature - New Video Session UI (2022)
- Main Menu Feature - New Video Session UI (2022)
Integration FAQ's
Organization Management
Workflows
- Sip Dial Out in Video Session
- High Risk Obstetrical Consultants Workflow Notes
- Touchworks Integration Errors
- UAMS TeleSANE Subpoena Workflow
- Meet Now + Invite Attendee Workflow
- How to Edit Attendees for a Scheduled Session
Settings
- Changing Time Zone
- Add Your Phone Number for SMS Text Notifications
- Saving Favorite SIP Devices (Commonly for interpreter services)
- Enable Cookies on Your Browser
- How to Change Your Email
- How to Reset Your Password
Session Billing
- Admin: Turning On Billing and Setting Up a Stripe Account for Your Organization
- Personal Stripe Account Support
- Connecting Your Existing Stripe Account through your Telehealth Portal
- Creating a Stripe Account Through Your Portal
- Exporting a Patient's Session List
- Transfers with Stripe
Payment Method
Super Bill
Provider Scheduling
- Adding a Guest to a Video Session
- Patient MRN Identifier Field
- Scheduling a session
- VisuWell SMS One Pagers
- Scheduling and Inviting Users to a Session with Their SMS Phone Number
- Sending A Session Invite Via Text Message
Video Conferencing
- VisuWell's Video Session Overview - 2021 Version
- How to Float the Patient Video over your EMR
- SIP Dial Out feature in Video Session
- Image Capture in Video Session
- Steps to Use Eko Software Alongside VisuWell
- Invite Attendees to Dial Into a Session By Phone
Video/Audio Troubleshooting
- Video Session Timeout Feature
- Allowing Camera and Microphone on Android
- How to Fix A White Screen in a Video Session While Using an IR Facial Recognition Camera on Windows
- Allowing Your Camera and Mic on iPhone/iPad for Video Sessions
- Tips for a Successful Video Session
- I am hearing an echo. What should I do?
Manage Patients
Document Storage & Sharing
- How Can a Provider Remove Template Documents from a Patient Account?
- Admin Document Storage and Sharing
- Supported File Types for Document Uploads
- Loading a Document as a Provider for eSign
- Exporting Session Notes
- Admin Uploading new forms for E-signature or Notes
Patient Journaling
Billing & Payments
Provider Plans & Subscriptions
Instant Chat
Admin Portal Navigation
- Declining Sessions and Emptying the On Demand Queue as an Admin Level User
- Changing a Provider's Email as an Admin
- Allow a Patient to Skip Account Setup
- Edit Email and Resend a Session Invite
- Add or Edit a User's Organization and Location Membership
- Create an Organization