Allowing Your Camera and Mic on iPhone/iPad for Video Sessions

If you are having trouble getting the camera and microphone to work on your iPhone or iPad, please do the following (This will exclude iPhone Generation 5 or older, and iPad 4 or older):

For Safari

1. Go to the Settings application on the iOS device

2. Scroll down until you find the Safari application as an option and select it

3. Scroll down to the "Settings for Websites" section 

4. There will be a "Camera" option as well as a "Microphone" option

5. Select each individually and select "Allow"

 .        

For Chrome

1. Once you're in the session, select the "AA" to the left of the search bar.
2. In the dropdown that appears, select "Website Settings"
   
3. In the website settings, select "Camera" and select "Allow". Then select "Microphone" and select "Allow".
   

It is advised that all applications other than your browser be closed out from running in the background when joining a video session. If a different application like "Phone," Facetime, or a social media application is running simultaneously, it may block our systems access to Camera or Microphone.