Declining Sessions and Emptying the On Demand Queue as an Admin Level User

• To decline an On-Demand session request as an Admin level user, select the Sessions List and click on the On-Demand Requests tab. Once there, select the three dots in the “Actions” column on the session you wish to decline.
• Once the “Actions” button is clicked, you will be presented with the option to Assign the session to a provider, claim the session, or decline the request.
• Pressing the decline option will present a confirmation pop up message.
• Once confirmed, a green confirmation box will appear on your screen and the On-Demand request will be removed from the Queue.