Tips for a Successful Video Session

Take the following steps to prevent common video session issues:

1. Restart your device before a session
2. Set your device to "Do Not Disturb" in the device settings (if you're using a mobile device incoming calls or notifications can disrupt a session)
3. Make sure you're running the latest version of your web browser
   • Supported browsers are Chrome, Safari, Firefox, Edge
4. Quit all other applications running on your device so that only your video session is running in your browser
   • Other video applications, like Zoom, Teams, etc. may prevent your camera from working
5. Close extra windows or tabs running on your browser
6. Disconnect other devices from your wi-fi if possible (like your cell phone if you are using a computer for your session, or vice-versa)
7. If on wi-fi, stay as close to your router as possible
   • Use an ethernet cable if that's an option
8. Stay in one place during your session
9. Use earbuds to prevent common audio issues like feedback, delay, and echo