What is Stripe?
Visuwell uses Stripe* which charges 2.9% plus $0.30 per transaction for credit card processing. Visuwell does not take any additional fees. The charges to the client are deducted from the credit card on file and the fee is withdrawn from that amount.
The provider will receive the total amount billed less the processing fees deposited into his or her bank account. All monies are held in escrow from Thursday to Wednesday of the following week. The following Friday evening, the total funds are deposited less a $0.25 transfer fee.
The bulk transfer will include all the sessions charged and posted in the prior week’s escrow period. Once deposited, the transfer will appear under Session Billing>Transfers. Providers are able to view exactly which sessions fell into the escrow period and which were paid out to them for the week.
To receive transfers, providers must enter in their bank account and routing number in Settings>Bank Account
If a client disputes a charge, they probably did not recognize “Video Health Services” on their statement. The provider will receive an email notification informing them of the dispute and some suggested steps to resolve the dispute.
- Contact the client
- Inform them of the situation
- Have the client reach out to their credit card company to drop the dispute
If they do not drop the dispute, Visuwell will submit evidence to Stripe, our e-commerce vendor, in favor of the provider. Stripe may rule in favor of the provider or the client. If the client wins the dispute, the provider can re-bill the client.