Re-Activating Users

If a user has been deactivated, you can reactivate them administratively.

1. Go to User Management
2. Select the type of user you're reactivating (ie. Provider, Patient, or Admin)
3. Click Filter Users     
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4. Click the dropdown for Account Status
5. Choose Deactivated 
6. Click the Apply button
7. Now you can search for the user you're looking for
8. When you find them, click their name
9. Click Account Settings and scroll to the bottom
   • Under "Organizations" you'll see the organization they are assigned to and the "Status" will be "Deactivated" 
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10. Click the Status dropdown to change it to "Active"
11. Click the Save button