On-Demand Functionality Details

If the On-demand feature is active for an org:

1. The "Meet With A Provider Now" button will be visible to Patients in their portal 
2. When patients click it, they will be presented with a couple of questions, like choosing the preferred gender of the provider and a session type
   1. There must be at least one "Public" session type in the organization 
   2. If they have not filled in their basic info, like phone number and gender, they will be asked to enter it before confirming the request
3. Providers will have a toggle to be "Offline" or "On-Call"
   • This determines if they see the on-demand queue and get alerts about on-demand requests
      
4. There is not currently a way to disable on-demand requests at a particular time; it will always be available to a Patient
5. Organization Admin and Managers can set a static estimated wait time in the Templates section of their organization and it can be updated by them any time
6. The intake questions pictured below are available
   • Organization Admin and Managers can view and edit this in the "Templates" section of an organization.
   • The questions themselves cannot be edited
   • Questions with an "Edit" option allow you to custom-create the answers a patient can choose from 
7. Answers to any intake questions show up in the on-demand queue for a provider or admin to view before claiming the case
8. Answers to this intake are not saved outside of the on-demand queue
   • To save the intake answers, copy and paste them into your notes or EMR