Patient reply to Automated Text/SMS Notification

This article is intended to show our new feature allowing patients to reply to automated scheduling sms/text messages or the invite attendees sms/text messages.

This feature can be enabled or disabled upon request. Contact your support representative to learn how this can be toggled.

Click here for frequently asked questions about this feature.

How it works:

1. Provider schedules a session with a patient or invites an attendee to a session via sms/text
2. Patient receives sms/text notification and replies directly to the automated message
3. Provider receives a notification in the bell icon in their portal
4. Provider can view the message by clicking on the bell icon. The message includes:
   1. The number of the sender (or the name if an account has been created
   2. The session ID
   3. The date and time of the session

FAQs:

How does one access the portal?

Providers and staff would see this while in the video session. It will stay in the bell icon at the top the screen until deleted, regardless of the page they are on.

Can all users view that message?

All providers and staff in that video session will get the notification of a reply to the Invite Attendees message for the session.

Is there a time limit on replies (what happens if patients replies later that day or next day)? There is not a reply limit. That is possible and it would still go to the provider's portal.

Do you see all notifications come through no matter which patient’s session you have open?

Any notifications associated with you will appear in that bell icon as pictured previously. Clicking View All Notifications would allow you to see all notification history associated with you.