Skip to main content
Telehealth Tech Support Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Telehealth Tech Support
  2. General Information

General Information

Preparing for a Video Session

  • Change Camera and Microphone settings directly from Safari (iOS only)
  • Patient Tip Sheet

Resources

  • Selecting a PTZ Camera in a Video Session
  • Visuwell Identity and Access Management (IAM) Single Sign-On (SSO) FAQ
  • Patient reply to Automated Text/SMS Notification
  • Submitting and Viewing Support Requests
  • Enabling cross-site tracking
  • Pre Session Agreement, Current Location and Informed Consent
See all 8 articles

Internet Connectivity Requirements & Firewall Settings

  • Minimum Connectivity Requirements
  • Audio Issues
  • Browser Related Issues
  • IT Considerations & Best Practices for Telehealth Implementation
  • Proxy requirements
  • Video Troubleshooting and Firewall Settings
See all 7 articles

Device Requirements

  • Enable Cross-Site Tracking on Apple products for PDF Filler
  • Compatible Mobile Devices, Operating Systems and Browsers

Product Updates

  • VisuWell Release Notes - 8/16/22
  • VisuWell Release Notes - 07/19/22
  • VisuWell Release Notes - 6/27/22
  • VisuWell Release Notes - 6/30
  • VisuWell Release Notes - 5/31
  • VisuWell Release Notes 5/2
See all 33 articles
Telehealth Tech Support