General Information

Preparing for a Video Session

• Change Camera and Microphone settings directly from Safari (iOS only)
• Patient Tip Sheet

Resources

• Selecting a PTZ Camera in a Video Session
• Visuwell Identity and Access Management (IAM) Single Sign-On (SSO) FAQ
• Patient reply to Automated Text/SMS Notification
• Submitting and Viewing Support Requests
• Enabling cross-site tracking
• Pre Session Agreement, Current Location and Informed Consent

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Internet Connectivity Requirements & Firewall Settings

• Minimum Connectivity Requirements
• Audio Issues
• Browser Related Issues
• IT Considerations & Best Practices for Telehealth Implementation
• Proxy requirements
• Video Troubleshooting and Firewall Settings

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Device Requirements

• Enable Cross-Site Tracking on Apple products for PDF Filler
• Compatible Mobile Devices, Operating Systems and Browsers

Product Updates

• VisuWell Release Notes - 8/16/22
• VisuWell Release Notes - 07/19/22
• VisuWell Release Notes - 6/27/22
• VisuWell Release Notes - 6/30
• VisuWell Release Notes - 5/31
• VisuWell Release Notes 5/2

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