General Information

Preparing for a Video Session

• Change Camera and Microphone settings directly from Safari (iOS only)
• Patient Tip Sheet

Resources

• Visuwell Identity and Access Management (IAM) Single Sign-On (SSO) FAQ
• Patient reply to Automated Text/SMS Notification
• Submitting and Viewing Support Requests
• Enabling cross-site tracking
• Pre Session Agreement, Current Location and Informed Consent
• HIPAA-Compliance & Security

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Internet Connectivity Requirements & Firewall Settings

• Audio Issues
• Browser Related Issues
• IT Considerations & Best Practices for Telehealth Implementation
• Proxy requirements
• Video Troubleshooting and Firewall Settings
• Guide for Diagnosing Internet Connectivity Issues

Device Requirements

• Enable Cross-Site Tracking on Apple products for PDF Filler
• Compatible Mobile Devices, Operating Systems and Browsers

Product Updates

• VisuWell Release Notes - 9/15/21
• Session Scheduler Design Change Coming 9/15/21
• UH Product Release Notes - 7/6/21
• Visuwell Release Notes 03/19/21
• VisuWell Release Notes - 2/17/21
• VisuWell Release Notes - 2/07/21

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