Users can improve performance on their mobile devices using the Advanced Video Solution by downloading the video app on both iOS and Android.
You can download this before your session any time by going to your phone's application store and downloading the free Pexip Infinity App.
1. Log into your account on your portal.
2. Once you enter the session, you will see a banner that prompts you to download the Pexip app. Click "Install App".
3. This will redirect you to your App Store to download the free "Pexip Infinity Connect" app.
4. IMPORTANT - Once the app is downloaded, go back to your browser and click "Open App" in the banner, or you can go to your email and click the link which will open the app.
5. Once in the browser, you will be prompted to choose "Start Session" or "Use Mobile App For Session" choose the option the reads "Use Mobile App For Session".
6. You will then be entered into a live session viaPexip Infinity App.
This app is only available to organizations using the Advanced Video Option. If you are not sure if your organization uses the Advanced Video Option, please reach out to your support email address or firstname.lastname@example.org.