OpenTok is the video service platform that VisuWell uses for video sessions.
OpenTok's system experienced issues with their video API platform. They implemented a fix at 7:28 EST and we are currently monitoring the results. As a result of this incident, the services were impacted between 06:54 EST and 07:28 EST. In VisuWell, users saw that the video session was "loading" but didn't start.