Both provider and patient will receive an email notification 24 hours and one hour prior to the scheduled session. The one-hour reminder email will contain a link that takes the participant to check in to the session. Clicking the link will skip the first two steps below. You can also check in without the email by logging into your account.
- Locate Session in your Upcoming Session List
- Click Check In
- Click OK and Agree to notification and pre-session agreement if presented
- Click Start Session
Click Share/Allow if asked to share the appropriate audio and video devices. If you cannot see yourself when you click Start Session, your camera is not active and needs to be allowed or you may be in an outdated or unsupported browser (we support Safari, Chrome and Firefox). Make sure nothing else on your computer is already using your camera (ie. Skype, Zoom, Facetime, etc.)
Video sessions are not and cannot be recorded by our software.