Guide for Diagnosing Internet Connectivity Issues

If you are experiencing issues with quality of video, you can test your internet by running a speed test at http://www.speedtest.net/.

Ping - This is how long it takes to communicate data back and forth to the ISP (Internet Services Provider. AKA Comcast, Verizon, AT&T, etc) server. Recommended ping for the platform is 25 or less.

Download - This is amount of information being pulled down from the ISP to a device in Mbps (Megabits Per Second). Recommended download speed is 3Mbps or higher.

Upload - This is the amount of information being uploaded to the ISP (Internet Service Provider) from your home network in Mbps (Megabits Per Second). Recommended upload speed is 3Mbps or higher.

Connectivity Examples

	Provider	Client	Observations
Ping	5	55	Note that client ping is so much higher than providers this can be helped by plugging in with a network cable or speaking to the ISP to get better signal
Download	87.11Mbps	49.98Mbps	These numbers are perfectly acceptable. Provider download is at the top end of download speeds, whereas client is mid tier but still acceptable.
Upload	52.97Mbps	2.56Mbps	Provider numbers on this one look great and are again on the high end for upload speed. Client numbers are a little low at 2.56Mbps and can be improved by talking to their ISP or connecting directly to internet via ethernet cable.